22kt Gold Necklace set with Cubic Zirconia

Mallika Hemachandra Jewellers, we are committed to ensuring a seamless shopping experience for our valued customers. To make your journey with us even more enjoyable, we've outlined our Delivery & Return Policy below. Please take a moment to familiarize yourself with these guidelines to ensure a hassle- free shopping experience.   Delivery Policy:  

1. Accurate Delivery Information: To kickstart your delivery process smoothly, please provide us with accurate delivery information during your order placement. MHJ cannot be held responsible for any loss or damage resulting from incorrect information submissions.
2. Change of Delivery Information: Should you need to amend your delivery information, kindly contact our dedicated customer service team promptly. Please ensure all changes are made before your order is processed.
3.  Prompt Payment: To expedite the delivery of your chosen product, we kindly request that you complete your payment promptly.
4.  Confirmation Email: Upon releasing your order, you will receive a confirmation email to keep you informed of every step of the delivery process.
5.  Delivery Areas: MHJ offers complimentary delivery within Colombo 1 – Colombo 15. For selected areas in the Western Province, a delivery charge may apply. Please inquire for further details.
6. Secure Packaging: Rest assured, all our products are delivered in securely sealed packages. We kindly ask you to inspect the package's quality conditions upon receipt. If you notice any defects in the sealed package, please inform our delivery team immediately and we will take care of the process.
7. Order Limit: Customers can place orders up to a value of Rs 1,000,000. Orders exceeding this limit will not be processed for delivery.
8. Product Exchange: If your returned product falls within our quality parameters, you can exchange it for a relevant product of equal value.
9. Delivery Confirmation: To ensure the safe delivery of each product, our delivery team will require your signature as confirmation.

  Return Policy:  

1. Exchange Within 7 Days: Customers can exchange purchased products within 7 days of the purchase date, provided they adhere to our return policy.
2. Showroom Return: Please visit the nearest MHJ showroom to initiate a return. Ensure that the products you wish to return maintain the required quality conditions and include all protective materials, tags, stickers, the original box, and relevant documents.
3. Quality Conditions: During the time of return, We will accept returns if the products are in standard quality conditions. Products that do not meet these conditions will not be eligible for return.
4. Product Replacement: If stocks are available, customers can exchange their products on a one-to-one basis. Please note that we do not offer cash refunds at any time.