Delivery & Return Policy
Mallika Hemachandra Jewellers, we are committed to ensuring a seamless shopping experience for our valued customers. To make your journey with us even more enjoyable, we’ve outlined our Delivery & Return Policy below. Please take a moment to familiarize yourself with these guidelines to ensure a hassle-free shopping experience.
1. Accurate Delivery Information: To kick start your delivery process smoothly, please provide us with accurate delivery information during your order placement. Mallika Hemachandra Jewellers cannot be held responsible for any loss or damage resulting from incorrect information submissions.
2. Change of Delivery Information: Should you need to amend your delivery information, kindly contact our dedicated customer service team promptly. Please ensure all changes are made before your order is processed.
3. Prompt Payment: To expedite the delivery of your chosen product, we kindly request that you complete your payment promptly.
4. Confirmation Email: Upon confirming your order, you will receive a confirmation email to keep you informed of about the order.
5. Delivery Areas: Mallika Hemachandra Jewellers offers complimentary delivery within Colombo 1 – Colombo 15. For selected areas in the Western Province, a delivery charge may apply. Please inquire for further details.
6. Secure Packaging: Rest assured, all our products are delivered in securely packages. We kindly ask you to inspect the package’s quality conditions and the product upon receipt. If you notice any defects in the package, please inform our delivery team immediately and we will take care of the process.
7. Order Limit: Customers can place orders up to a value of Rs.1, 000,000. If the order value is exceeding this limit will not be processed for delivery.
8. Product Exchange: If your returned product falls within our quality parameters, you can exchange it for a relevant product of equal value at any of our Mallika Hemachandra Jewellers Branch.
9. Delivery Confirmation: To ensure the safe delivery of each product, our delivery team will require your signature as confirmation.
1. Exchange within 7 Days: Customers can exchange purchased products within 7 days of the purchase date, provided they adhere to our return policy.
2. Showroom Return: Please visit the nearest Mallika Hemachandra Jewellers showroom to initiate a return. Ensure that the products you wish to return maintain the required quality conditions and include all protective materials, the original box and relevant documents like Invoice or Receipt.
3. Quality Conditions: During the time of return, we will accept returns if the products are in standard quality conditions. Products that do not meet these conditions will not be eligible for return.
4. Product Replacement: If stocks are available, customers can exchange their products on a one-to-one basis. Please note that we do not offer cash refunds at any time.
Mallika Hemachandra Jewellers, the premier Jeweller in Sri Lanka, is committed to safeguarding your Privacy and Confidentiality.
To provide optimal service, we may request personal information such as your Name, Address, Email address, and Telephone number. We utilize this information to address your queries, fulfill your requests, and apprise you of new products, services, or promotions. In the event that you participate in our competitions, avail of our special offers, or subscribe to our mailing list, we may require additional information.
Confidentiality is paramount to us, and any information shared with us during the course of our operations or in interactions with our customer service personnel is always kept in strict confidence. We do not sell, trade, rent, or share any critical personal information without your explicit consent, except as required by Law, Police investigation, or Legal proceedings where such information is deemed relevant. Mallika Hemachandra Jewellers permits third parties providing technical services to access database information, but only to the extent necessary to provide such services to you. These third parties are held accountable to the same standards of confidentiality as us.
Although complete security of data transmissions over the internet cannot be guaranteed, we at Mallika Hemachandra Jewellers make every effort to safeguard your personal information. We have implemented necessary measures to protect information collected online. We have deployed appropriate security devices and personnel to maintain the integrity of such Information. All information
received is treated with utmost care to ensure its security on our systems.
Terms & Conditions
Welcome to the Mallika Hemachandra Jewellers Online Store, owned and managed by Mallika Hemachandra Jewellers (Pvt) Ltd, with its registered office located at 73, Horton Place, Colombo 07, Sri Lanka.
Mallika Hemachandra Jewellers reserves the right to revise these Terms and Conditions at any time in accordance with its sole discretion. All typographical errors in any quotation, Terms and Conditions, or on the Website and/or Online Store shall be subject to correction by Mallika Hemachandra Jewellers (Pvt) Ltd.
Presentation and Guarantee
In order to use the Site and/or Online Store, it is your responsibility to adhere to all applicable Laws and Regulations. By using the Site, you acknowledge and confirm that you have read, comprehended, and agreed to our Terms and Conditions without reservation.
Mallika Hemachandra Jewellers (Pvt) Ltd shall not be held liable or responsible in any manner whatsoever for any violation, non compliance, or breach of laws, rules, and regulations governing the use of the Site by you. You, as the user, are responsible for ensuring compliance with all applicable laws and regulations. Furthermore, you pledge to fully indemnify and hold Mallika Hemachandra Jewellers (Pvt) Ltd harmless against any claim, damages, or losses (including legal costs on an indemnity basis) directly or indirectly sustained by Mallika Hemachandra Jewellers (Pvt) Ltd as a result of your breach, non-compliance, or infringement of any laws, rules, and regulations.
All communications issued by Mallika Hemachandra Jewellers on the Site should be construed as invitations to treat only. If an order is placed via our customer information form, it represents an offer to contract from the customer and is not binding until acceptance is communicated by our customer Service Executive. Mallika Hemachandra Jewellers (Pvt) Ltd reserves the right to decline any and all offers made by the customer for any reason whatsoever, including changes in the pricing or availability of relevant product(s).
It is important to note that prices and availability of our Products are subject to change at the full and absolute discretion of Mallika Hemachandra Jewellers (Pvt) Ltd.
The Products on the Site may be re-priced, withdrawn, discontinued, revised or amended at any time and at the sole discretion of Mallika Hemachandra Jewellers. Additionally, please note that the actual Product may differ from its description and/or depiction on the Site, and we make no warranty for the appearance of the Products on the Site. Mallika Hemachandra Jewellers (Pvt) Ltd expressly disclaims any liability for any errors and discrepancies.
We hope that this policy clarifies the terms of engagement with our valued customers. Please do not hesitate to contact our customer service team should you have any questions or concerns.
Exclusion of Liability
Mallika Hemachandra Jewellers (Pvt) Ltd shall not be held liable for any losses, damages, costs, or expenses, including direct, indirect, special, or consequential damages or economic loss resulting from any failure to perform its obligations due to electronic, electrical, mechanical, computer-related, or other failures, errors, omissions, interruptions, or delays, to the extent permissible by applicable laws.
Online Order Cancellations
In the event that you wish to cancel an order, please promptly notify us via email at …………………………..
or by phone at 0112688531.
Please be advised that full payment must be made as an online payment.